Dial 9 Communications

Our Features

Our virtual phone system includes a number of great features which you can configure yourselves through our online management system.

• Voicemail

  Setup per-user or global mailboxes allowing you to record your own greetings and receive your new messages directly to your e-mail inbox.

• Time-based Routing

  When you receive incoming calls, you may want different things happen depending on the day or time of day. For example, whenever your office is closed you may want to forward all your incoming calls to a voicemail box.

• Global Address Book

  Maintain a global list of contacts which will be available from any of your phones, providing you with easy access to useful numbers. We'll also lookup incoming calls from this so you can see the caller's name.

• Call Groups

  Setup groups of extensions which can be called simultaneously with the first person to pick up taking the call. For example, you may wish to setup a call group to ring your whole accounts department.

• Call Recording

  Any inbound or outbound calls can be recorded and made available to you through the call logging interface. We just charge you for the amount of disk space you use when storing your recorded calls.

• Menus

  Ask callers to select from a range of options using their telephone keypad, based on the numbers entered by the user you can route to call wherever you need.

• Music on Hold

  Upload MP3 files and whenever you place a caller on hold or into a call queue, they will be played the track you have uploaded. This could include a marketing message or just some smoothing jazz!

• Call Conferencing

  All the phones we supply support three-way calling which allows you to create ad-hoc conferences directly from your telephone handset. You can also setup "conference rooms" which callers can call into.

• Call Forwarding

  Setup call forwarding directly from your telephone handset allowing calls to be redirected to other extensions, your voicemail box or external numbers such as landlines or mobile phones. We can also forward any incoming numbers wherever you need them.

• Fax-to-email

  You can setup any of your incoming numbers to receive faxes and then forward them to your e-mail inbox as an attachment.

• Busy Lamps

  Provided the phone supports it, we can dynamically display the status of any extensions within your system using the soft keys & lights provided on your telephone.