Dial 9 Communications

Frequently Asked Questions

This page contains just some of the questions we get asked on a regular basis. If you can't find an answer your looking for just get in touch.

How do I connect to your service? Do you have to come and install any hardware?

You connect to our service using your existing broadband internet connection. Most users won't require any additional hardware and you can just plug your phones into your existing network/router.

I don't know much about computers and phones, will I be able to use it?

Of course! We can configure your whole system for you. We'll also send you any of the phones you need pre-configured so all you need to do is plug them in and you'll be able to start making calls right away.

Can I use my existing phones?

If you already have some IP phones, you can easily reconfigure them to work with our service. If you have non-IP phones (standard BT-style), we can supply adapters which will allow you to use these with the service.

Where can I buy compatible phones & adaptors?

We can supply a range of IP phones, for full information please see our hardware page. Most of the hardware we provide will arrive pre-configured for your account so you just need to plug it in. You may also order hardware from various other suppliers however you will need to manually configure this for our service.

Will I be tied into your service for ever?

No - we don't make you sign any long-term contracts, you just pay for your usage each month and can cancel by just giving us 30 days notice.

How come you are so much cheaper than other providers?

We provide a service which uses much of your existing infrastructure which means we don't have high overheads and therefore we can pass these saving onto you. Our call charges are so low because we take advantage of something called 'Least Cost Routing' which allows us to route your call as data (much cheaper than voice) over the internet before transferring it to a traditional voice network.

Can I bring my current number with me to your service?

Usually, yes. We have arrangements in place with a number of providers which allow us to move (or 'port' to give it's official term) numbers to ourselves. Unfortunately, there is a small one-time charge incurred to move numbers between providers.

What happens if something goes wrong?

We do everything in our power to keep our service online 24 hours a day, 7 days a week, 365 days a year however occasionally things happen. When this happens we have staff standing by ready to investigate any issues and provide feedback to our customers.

If your question wasn't answered here, just get in touch and we'll get back to you right away with the information you need.