Announce queue position & wait time

New Features

If you're taking lots of calls and are therefore using a Call Queue, you'll be pleased to know we've recently introduced some new features that will help improve the callers experience if they are in your queue.

Call Position and Hold-Time Announcements

You can now select the options in your queue for a caller to hear their current position in the queue, and an estimate of how long they will remain on hold before their call is answered.

Simply navigate to your Call Queues page in Dial 9, and click your call queue to edit it:

Position and Hold Time

For position announcement the options are simply "Yes" or "No", and for hold-time announcement "Yes", "No" or "Once".

Finally, you'll want to enter a frequency for how often you want the caller to be given their queue position and/or hold time.

Announcement Frequency

As always, if you would like help adding these enhancements or setting up a new queue, or if you have any other questions, please get in touch with us either via email to support@dial9.co.uk, or by phone to 01202 912444.

A little bit about the author

Adam is the Head of Software at Krystal. Adam looks after our software engineering team by day and, when not doing that, enjoys hobbies including LEGO, collecting playing cards, building mechanical keyboards and home automation.

Fine-tune your preferences

There are a number of cookies we need to use in order for our website to work properly. These cannot be disabled.

However, you can disable non-essential cookies for the third-party services we use, to help us provide better customer support, measure the performance of this website and run more effective marketing campaigns.

We use Google Analytics to measure the performance of our website. We do not store any personal data and your IP address is anonymised.

Off
On

We use a live chat service called Natterly so we can privide support to you where available. Various cookies are stored so chats remain active when you change page.

Off
On

We use various tracking cookies to help us measure the performance of our marketing campaigns and show you content and promotions we think you’d be interested in.

Off
On
Allow all
Update your preferences

Hello there!

This website uses cookies in order to provide you with the most relevant information. Please accept cookies for the best experience.

For more details see our Privacy Policy.

I’m OK with that
Cookie preferences