Call recording playback improvements

New Features

We're delighted to announce the addition of a new enhancement to the Dial 9 platform today - the ability to play and seek through call recordings directly in the interface. Whilst the option to play a call recording has always been available, until now it hasn't be possible to skip directly to a specific part of the recording, or pause it.

Call Recording player

Clicking the play button, which is in the same place as before will load a new player on the screen that will provide a play/pause button, followed by the duration and elapsed time of the recording, with a seek bar and volume controls. Finally, on the right hand side you'll see a quick shortcut to download the recording.

We hope you find these enhancements useful, let us know if you have any questions.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.