New enhancements to our greetings features with SSML

New Features

We're delighted to announce the addition of a new enhancement to our text-to-speech greetings feature - the ability to further customise your greeting by adding pauses, abbreviations and acronyms and even your own external audio file placed at any point in the greeting that you wish.

We've been able to achieve this by utilising Google's Speech Synthesis Markup Language (SSML), which you can find out more about in their documentation.

To get started, just head to Features -> Greetings in Dial 9 Connect as you would normally, then you can add your customisations to a new greeting as you see fit.

You can use the example below to get started.

  Thank you for calling my business. <break time="0.5s" />
  Please choose from one of the following options. <break time="0.5s" />
  For sales, please press 1. <break time="1s" />
  For support, please press 2. <break time="1s" />
  For anything else, it's 3.

As always, if you have any questions about this, or any other feature within the Dial 9 service, don't hesitate to get in touch.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

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