Preventing anonymous incoming calls

New Features

With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want to block anyone who has called anonymously.

Now, not only can you block all anonymous calls with a single click, but you can also choose which of your Dial 9 numbers to enable the block on.

Simply head to your Incoming Numbers list in Dial 9 Connect, select the number you wish to block anonymous calls on. Within the Advanced tab, you can then enable the newly added option "Anonymous call rejection".

Anonymous call rejection

Dial 9 will then play an announcement to the caller, explaining that you're not accepting anonymous calls and that they will need to redial without withholding their number.

You will also be able to more easily identify calls that have been blocked in this manner in your call logs. Any calls that were blocked will be marked with a warning icon, and when viewing further details about the call, you'll see the reason within the Call Flow.

Rejected call

If you have any questions about this new feature or any other aspect of the Dial 9 service, please don't hesitate to ask.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

Fine-tune your preferences

There are a number of cookies we need to use in order for our website to work properly. These cannot be disabled.

However, you can disable non-essential cookies for the third-party services we use, to help us provide better customer support, measure the performance of this website and run more effective marketing campaigns.

We use Google Analytics to measure the performance of our website. We do not store any personal data and your IP address is anonymised.


We use a live chat service called Natterly so we can privide support to you where available. Various cookies are stored so chats remain active when you change page.


We use various tracking cookies to help us measure the performance of our marketing campaigns and show you content and promotions we think you’d be interested in.

Allow all
Update your preferences

Hello there!

This website uses cookies in order to provide you with the most relevant information. Please accept cookies for the best experience.

For more details see our Privacy Policy.

I’m OK with that
Cookie preferences