Receive fax messages using Dial 9


One of the biggest benefits of using VoIP in an office environment is the ability to receive faxes, but without the requirement of a physical fax machine.

In this post, we'll be covering how using Dial 9 for receiving fax messages is advantageous when compared with a traditional fax machine, and how you can set one up.

Features and benefits

Dial 9 offers a full-featured fax-to-email service, with the following advantages:

  • You can receive notifications about new faxes via email, with the fax message sent as an attachment.
  • Fax messages are stored in the cloud and therefore accessible via your standard call logs in Dial 9, so you'll always have a backup of the fax.
  • Because the fax message is processed and stored as an image (TIFF) file, you can download and print it out easily at any time if you require a hard copy.

Setting up a virtual fax machine

To add a new Fax Machine to your account, just head to Fax Machines under Features in your service, then click Add New Fax Machine:

New Fax

Enter a description, an email address to receive any faxes sent to that machine, then click Save Fax Machine to finish.

Receiving Faxes

Once you've set up your Fax Machine, you'll need to allow faxes to reach it. To do so, either purchase a new number, or edit an existing one to point to it by updating its Destination.



We hope you've found this post useful, do get in touch with us if you have any questions.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.