Ensuring calls are routed correctly over the Christmas period

Tips & Tricks

During the Christmas break, the majority of businesses will be closing, or at least operating in a lighter capacity than normal. With Dial 9, you can easily set up Presets and Preset rules to redirect your calls to an alternative location.

For example, you can simply play a nice message explaining that your phone lines are currently closed for Christmas, and alternative methods for contact. Or, you might wish to forward calls to someone's mobile who will be on-call for the period.

You can find guides for creating a Preset, then one or more Preset Rules to automate the activation and deactivation of said Preset below:

https://www.dial9.co.uk/support/dial-9-connect/call-routing/presets https://www.dial9.co.uk/support/dial-9-connect/call-routing/preset-rules

But as always, if you require any assistance setting up your Christmas routing, please don't hesitate to get in touch via phone, email or live chat.

We wish you and your family a happy and healthy Christmas.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

Fine-tune your preferences

There are a number of cookies we need to use in order for our website to work properly. These cannot be disabled.

However, you can disable non-essential cookies for the third-party services we use, to help us provide better customer support, measure the performance of this website and run more effective marketing campaigns.

We use Google Analytics to measure the performance of our website. We do not store any personal data and your IP address is anonymised.

Off
On

We use a live chat service called Natterly so we can privide support to you where available. Various cookies are stored so chats remain active when you change page.

Off
On

We use various tracking cookies to help us measure the performance of our marketing campaigns and show you content and promotions we think you’d be interested in.

Off
On
Allow all
Update your preferences

Hello there!

This website uses cookies in order to provide you with the most relevant information. Please accept cookies for the best experience.

For more details see our Privacy Policy.

I’m OK with that
Cookie preferences