Ensuring calls are routed correctly over the Christmas period

Tips & Tricks

During the Christmas break, the majority of businesses will be closing, or at least operating in a lighter capacity than normal. With Dial 9, you can easily set up Presets and Preset rules to redirect your calls to an alternative location.

For example, you can simply play a nice message explaining that your phone lines are currently closed for Christmas, and alternative methods for contact. Or, you might wish to forward calls to someone's mobile who will be on-call for the period.

You can find guides for creating a Preset, then one or more Preset Rules to automate the activation and deactivation of said Preset below:

https://www.dial9.co.uk/support/dial-9-connect/call-routing/presets https://www.dial9.co.uk/support/dial-9-connect/call-routing/preset-rules

But as always, if you require any assistance setting up your Christmas routing, please don't hesitate to get in touch via phone, email or live chat.

We wish you and your family a happy and healthy Christmas.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

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