Tips & Tricks

Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.

Looking up call costs in Dial 9

In Dial 9, you can easily look up the costs of calling a number before you dial it. To do so, head to your Rate Lookup page under Callers &...

Access and internal numbers in Dial 9

In Dial 9, there are several numbers that can be dialled from a connected phone, which allow you to access global services, as well configure additional services. These are referred...

Press 1 for Sales or 2 for Support

When receiving calls to your business, it can be useful to know the purpose of the call before you answer it. One of the best ways to achieve this with...

Making the most of your call logs

One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...

Dealing with out of hours calls

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Setting up an effective call queue

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Top tips for your on-hold messaging

Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...

Get to know the Dial 9 API

For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...