Import your contacts and know who's calling before picking up

New Features and Tips & Tricks

When you add a contact to your Dial 9 address book, you'll be able to see their name as part of the Caller ID when you receive a call from them, and, in most cases (such as with the Dial 9 Phone app) find them in your address book to be able to call them without dialling their number first.

Importing contacts

We've just added a new feature that'll make your lives a lot easier when managing large numbers of contacts in your Dial 9 service - the ability to import them en-masse via CSV!

Head to your Address Book in Dial 9 Connect as normal, then to the new Import Contacts page just below.

Import contacts

You'll be able to upload your CSV file (in the format specified above), then we'll process and add each contact to your address book.

Exporting contacts

You may also wish to export your contacts for use with another service such as an email provider, we now provide the option to download them in CSV format as well.

Head to your main address book page, then use the Download all contacts (CSV) button on the right hand side.

Contacts list

We hope you find these new features useful! Do get in touch with us if you have any questions.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

Fine-tune your preferences

There are a number of cookies we need to use in order for our website to work properly. These cannot be disabled.

However, you can disable non-essential cookies for the third-party services we use, to help us provide better customer support, measure the performance of this website and run more effective marketing campaigns.

We use Google Analytics to measure the performance of our website. We do not store any personal data and your IP address is anonymised.


We use a live chat service called Natterly so we can privide support to you where available. Various cookies are stored so chats remain active when you change page.


We use various tracking cookies to help us measure the performance of our marketing campaigns and show you content and promotions we think you’d be interested in.

Allow all
Update your preferences

Hello there!

This website uses cookies in order to provide you with the most relevant information. Please accept cookies for the best experience.

For more details see our Privacy Policy.

I’m OK with that
Cookie preferences