Looking up call costs in Dial 9

Tips & Tricks

In Dial 9, you can easily look up the costs of calling a number before you dial it. To do so, head to your Call fo lookup page under Billing & Finance in Dial 9 Connect, then perform a search for the number or destination you're looking to call.

You can enter a full number such as +49 3727 17171987 just as you would dial it, and we support partial searches too - just enter the country code as a prefix first, for example 00441 or 01 will show the rates for 01xxx (UK National) numbers.

Rate lookup

Once you've hit enter, you'll immediately see a list of results that are relevant to your search, with a matching Prefix and Destination description as well as Peak and Off-Peak per/minute and connection rates. All results will be displayed in pounds (£) to 3 decimal places, therefore in the example above the per-minute cost is 1 pence.

In the vast majority of cases the Peak and Off-Peak rates will be the same and the connection fee will be £0.00, but there are some exceptions, for example special service numbers that start with 087x/084x.

If you have any questions about this or any other aspects of Dial 9, please don't hesitate to ask.

A little bit about the author

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.