Over the past few weeks and months, we’ve been busy behind the scenes, rolling out a bunch of nifty little updates across our platform! It’s been a little while since we last shared the latest with you, so we thought it was high time for a fun roundup of what’s new and a sneak peek at what’s coming up next. Get ready for some exciting enhancements!
Call log search enhancements
When searching for calls within your service, there's now a powerful new option - Involves - that allows you to filter calls that routed through a specific object setup in your service.
You could use the Time Routes option, and select one of your Out of Hours routes to get a quick overview of all calls received outside your usual hours. Or, you could use the Call Queues option to find out how many calls hit the queue for a particular department to gauge call volumes.
Try it out within your call logs search to take advantage of more useful filtering.
Forwarding within a call group
Call groups are useful for forwarding calls to multiple phones, but it can sometimes be the case that one of the team wants to be away from their desk. Often, a convenient way to do this is by setting a call forward from the device itself.
Previously, forwarding requests from a device were ignored in a group scenario, but we've deployed an update to allow forwarding requests to be respected when calls route through a group. Available on a per-group basis, the option is found within the Advanced tab.
You can enable this feature straight away in your call groups and give your team more control over when they're away from their desks.
Busy voicemail greeting management
Voicemail boxes within Dial 9 have two states for playing a greeting - busy, or unavailable. The majority of calls sent to voicemail in the platform are of an unavailable state, i.e. the extension, group or queue didn't answer the call, but there can be occasions, such as with a direct call to a person where they have rejected the call, or they might be busy on a different call.
To allow additional customisation, we've added the option to apply a busy greeting to a voicemail box, rather than just use the default system message that's played. You'll find that just below the unavailable greeting within your mailbox settings.
Apply a busy greeting to your voicemail today, and give your customers a more tailored experience when they call your number.
Updated greeting voices
With the fast adoption of AI across various industries, we were fairly early to the party with our greeting generation feature that was released a few years ago. Recently, though, there have been some major improvements to the underlying technology which led us to deploying new voice options to the greeting builder.
We'd recommend you try Alice and Mark - any previously generated greetings haven't been altered, but you'll find these available when creating any new ones.
We’ve already applied Alice to some greetings in our in-house phone system - give them a try and level-up your greeting game!
Improvements to Snom device provisioning
Snom has been a popular choice for lots of our customers over the years, with a wide range of devices to suit all needs. However, we know that provisioning these devices has been a bit of a pain point for some of you, and we've been working to improve this.
With the latest update, we fully support zero-touch provisioning for all Snom devices, so you can enjoy the convenience of quick setup that has been available with other manufacturers.
Why not check out the new Snom D8xx series in our store.
SIP trunking improvements
We've been working hard to improve the SIP trunking experience for our customers, and we've made some significant changes to the way we provision and manage SIP trunks within the platform.
Previously, setting up an SIP trunk was a bit of a chore, with multiple steps and individual configurations required for originating and terminating SIP traffic. We've streamlined this process to make it much more user-friendly and efficient, with customers now able to set up their SIP trunks in just a few clicks.
Documentation updates are already well underway, and we've provided updated guidance within the Connect portal too, with the option for legacy SIP trunks to migrate to the improved setup over the coming months.
What's coming up next?
We're glad you asked! We've been saving the best for last, and we have some exciting changes on the horizon that we can't wait to share with you.
Just around the corner, we have major updates to both our Android and iOS mobile apps. We know that many of you have been eagerly awaiting these updates, and we're thrilled to announce that they are almost here!
The new apps have been completely rebuilt from the ground up by our in-house mobile development team and will feature a refreshed design, improved performance, and a host of new features that will make your mobile experience even better. Did someone say multi-account support? Yes, we did!
We're putting the finishing touches to the apps before we begin internal testing, but if you're interested in becoming a beta tester for either platform, please register your interest.
