Does my business need a landline?

Business and Tips & Tricks

Despite advancements in technology, our communication habits often remain stuck in the past. Too many SMEs stick to landline phones, when they don’t fulfil their businesses needs. This is changing, but not enough businesses ask themselves if they really need a landline phone. In many cases, a business phone powered by VoIP (Voice over Internet Protocol), will do more of what you need and cost you less.

Looking to upgrade your business phone to one fit for the modern age? Read on to find out about a phone system that could be the solution for your business and how to take advantage of this fantastic technology for your SME.

What is VoIP?

When a business owner searches the question, does my business need a landline, it means they are already thinking about their communication needs – maybe even questioning whether they’re getting a good deal. They then stumble upon something called VoIP.

VoIP is a technology that allows voice calls to be made using an existing internet connection, rather than a phone line. This allows users to make low-cost phone calls to anyone - regardless of what equipment or network the person they are calling uses.

VoIP saves money

The cost of VoIP technology is much cheaper than a traditional wired landline service. This is because calls can travel over the internet, rather than the expensive public telephone system. When technologies become mainstream, they are cheaper and more reliable to use.

When asking yourself, does my business need a landline, compare the respective running costs of a traditional wired landline service and VoIP. When you choose the right provider, a VoIP phone system gets you access to unbeatable call costs, even to mobiles and international destinations.

Reliability is at the heart of VoIP

Many businesses, both large and small, have moved their business phone system to a VoIP service, with the promise of both excellent performance and cost savings.

With any VoIP service, it’s important to ensure that the quality of your calls is as good as possible. Dropped calls or poor audio quality can be a real problem and, even when the issue is outside of the provider’s control, can be mitigated against.

At Dial 9, we constantly monitor the quality of our service, to ensure that calls are crystal clear and that any potential issues are flagged as quickly as possible. We run our own autonomous network and we connect directly to many ISPs, to ensure the best connection for your calls.

Level of support

Your phone calls are likely an integral part of your business. It’s important that your phone provider is able to help you ensure you’re getting the most from your system and is there when you need any help.

We’re committed to customer support and we hope you’ll see this from the moment you start working with us.

We develop all our VoIP technology in-house, so when you buy a business phone system from us, you'll deal only with us. We are your first and only point of contact for service queries and problem resolution. We will put you in touch with the right person for your query or fault. VoIP is a reliable technology; we believe that reliability should extend throughout your service.

Service flexibility and future-proofing

A VoIP phone system is ideal if you run your business from home, as you can get a dedicated business phone and number for your office.

VoIP is also a great solution for multiple users, either in a single office, or for remote workers. No two business’ communication needs are the same, even among businesses of similar sizes. Some SMEs need the option to scale as they look to expand. Others have no plans to expand, but may need extra lines and devices. Whatever your flexibility needs, a VoIP phone system is nearly always the better option over traditional landlines.

Landlines are static which means potentially lost business when you are out of office. Having a VoIP system and a virtual number makes communication on the go far easier – with clients, customers, and employees, because calls can be quickly and easily forwarded to wherever you want to answer it. This future-proofs your business.

We have a great app for your business phone, to help you remain connected wherever you are. From just £3.99 a month, our Dial 9 business phone system, is far cheaper than a traditional wired landline.

So “does my business need a landline?” If the answer to this question is “no”, why not check out our great business phone system? We have no minimum term contract, like many other VoIP providers.

Getting started with your new business phone system has never been easier. Simply visit our website here and get set up in just a few minutes.

Have a question?

If you need any help getting started with your Dial 9 business phone, please give us a call on 0330 088 0900, email us at, or head to our website here to start a live chat and we'll be happy to help you set this up.

A little bit about the author

I’m Lara and I’m the Marketing Manager at Dial 9. My favourite parts of my role are creating compelling content and stand-out design. Outside of work, I enjoy reading, travelling to new places, and spending as much time as possible with my nephew, Jack and niece Millie.

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