Slack

With Dial 9's Slack integration, you can receive alerts in a Slack channel when calls happen in your phone system.

To get started, head to Advanced -> Integrations in Dial 9 Connect, then click Install next to Slack:

Slack integration

You'll be taken to your Slack account, where you need to authorise and install the Dial 9 Connect app:

Slack install

Once you've authorised Slack, you'll be able to configure how the integration behaves:

Slack config

Here, you can choose the channel to post notifications to, as well as the conditions to post them in. The options for conditions are:

When a call is initiated
When a call is ended
When a call is initiated and ended

Finally, just click Install and any future calls, as appropriate will send an alert to your Slack channel.

Editing the Slack integration

If you wish to make changes to your existing Slack integration, head again to Advanced -> Integrations, then click Customize below Slack to edit it:

Slack edit

Here, you can update the channel and events to send the notifications for and finally, if you wish to remove the Slack integration, you can click Uninstall. You will need to uninstall and reinstall the integration if you wish to change the team that the integration is linked to.