Articles from 2017

Displaying posts 1323 of 23 in total

Growing a small business

Ask any small business owner and they’ll tell you that running a small business is anything but small. It takes dedication and lots of hard work to get off the...

Enhanced call log searching

We've recently added a useful feature to call log searching in Dial 9 - the ability to look for calls made or received by a specific extension in your account....

Access and internal numbers in Dial 9

In Dial 9, there are several numbers that can be dialled from a connected phone, which allow you to access global services, as well configure additional services. These are referred...

Press 1 for Sales or 2 for Support

When receiving calls to your business, it can be useful to know the purpose of the call before you answer it. One of the best ways to achieve this with...

Making the most of your call logs

One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...

Dealing with out of hours calls

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Setting up an effective call queue

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

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