Legal & policies

Here you will find all our legal documents & policies which affect how you use our services.

Emergency services

Dial 9 provides a telecommunications service over the internet which means that in event of a power cut, network failure or maintenance with our infrastructure you would be unable to call the emergency services using any phones connected to our system.

We strongly recommend you ensure you have adequate provisions to be able to connect with the 999 service – a mobile or landline phone, perhaps.

If you change your address, please let us know your new address straight away so we can provide this to the emergency services in case you are unable to provide it during your 999 call.

Fine-tune your preferences

There are a number of cookies we need to use in order for our website to work properly. These cannot be disabled.

However, you can disable non-essential cookies for the third-party services we use, to help us provide better customer support, measure the performance of this website and run more effective marketing campaigns.

We use Google Analytics to measure the performance of our website. We do not store any personal data and your IP address is anonymised.


We use a live chat service called Natterly so we can privide support to you where available. Various cookies are stored so chats remain active when you change page.


We use various tracking cookies to help us measure the performance of our marketing campaigns and show you content and promotions we think you’d be interested in.

Allow all
Update your preferences

Hello there!

This website uses cookies in order to provide you with the most relevant information. Please accept cookies for the best experience.

For more details see our Privacy Policy.

I’m OK with that
Cookie preferences