Legal & policies

Here you will find all our legal documents & policies which affect how you use our services.

Porting

In order to port a number to Dial 9 Communications Limited, the customer must complete a Letter of Authority (LoA) instructing us to contact the appropriate communications provider and request that the number(s) indicated are moved/ported to us.

The information provided by the customer in the LoA must match that which is stored by the losing communication provider. If the customer is unsure of any information, it is their responsibility to contact them (or us) to confirm.

The customer must sign and return the LoA to confirm that:

  • they have decided to port the specified Direct Dialling In (DDI) number(s) from the losing communications provider (LCP) to Dial 9 Communications Limited;
  • Dial 9 Communications is authorised to act on behalf of the customer in the matter;
  • the customer recognises that it is their responsibility to arrange cessation of, or changes to, any other services currently provided by the LCP if required;
  • they give the authority to the LCP to disclose to Dial 9 Communications Limited such information regarding the Direct Dialling IN (DDI) and numbers quoted, together with any other numbers as are necessary to allow the port to proceed.

The customer representative must confirm that they have the authority of their company or organisation to make the porting instruction and accepts of all the charges which may be imposed by Dial 9 Communications Limited with regard to both successful and failed porting attempts.

Porting Agreements

We have agreements with a number of other communication providers allowing us to port your number from them to us without any interruption to your service, click here to see who we can port from.

Emergency Services

Dial 9 provides a telecommunications service over the internet which means that in event of a power cut, network failure or maintenance with our infrastructure you would be unable to call the emergency services using any phones connected to our system. We strongly recommend you ensure you have adequate provisions to be able to connect with the 999 service – a mobile or landline phone, perhaps.

If you change your address, please let us know your new address straight away so we can provide this to the emergency services in case you are unable to provide it during your 999 call.