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Displaying posts 4960 of 60 in total

Setting up an effective call queue

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Improvements to call queuing

One of the most valuable features in our call management system is the ability to place callers in a queue, which includes the option to announce their current position and...

Get your phone system ready for the summer

The great British bank holiday season may be over, but school holidays are creeping up on us and it seems like almost everyone has some time off scheduled over the...

Our new website is live

Here at Dial 9, we are very excited to announce the launch of our new look website - which you'll still be able to access at www.dial9.co.uk. We've embraced our...

Top tips for your on-hold messaging

Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...

Introducing the Dial 9 portal

In order to enhance your customer experience, we are pleased to introduce to you our new Account Management Portal, designed to make managing your Dial 9 account even easier than...

Get to know the Dial 9 API

For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...

Get an international number?

If you make or receive international calls regularly, you'll be pleased to hear that we are now offering the option to add international numbers to your account.

Announce queue position & wait time

If you're taking lots of calls and are therefore using a Call Queue, you'll be pleased to know we've recently introduced some new features that will help improve the callers...

Exploring presets

Recently we introduced a new feature which allows you to divert incoming calls to one or more incoming numbers at the click of a button. This might be useful in...

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