The Pre-order Validation (PoV) process

In cases where it has not been possible to obtain all the details for a number port, a process called Pre-order Validation, or PoV, can be undertaken.

This can help to minimise the risk of an actual port order being rejected.

Dial 9 can undertake a PoV on behalf of a partner should they be unable to obtain all the correct details. To be able to do this, a signed LoA from the end-user must be sent to our porting desk.

However, it should be noted that PoVs do not carry strict timeframes like porting, and therefore it may take time for the losing provider to respond with the required information to then be able to submit a port order.

As such we would generally advise that you and your end user attempts to contact the losing provider directly first, to retrieve the necessary information to start the port process.

With the PoV process being relatively new, it is still currently opt-in and not all providers are registered. You can obtain an up-to-date list and check via the OTA website.

Information obtained via a PoV request

When a PoV has received a response from the losing provider, we would expect the following information:

• Line type (multi or single)
• Main Billing number
• Associated single numbers or DDI ranges
• Range Holder CUPID code
• Current network provider (LCP) CUPID code
• Postcode

Which, as a minimum, should be enough to then start a port order.

Responding to a PoV request

As a Dial 9 Partner and communications provider, you may also receive and be asked to respond to a PoV request for a number that is under your control.

As Dial 9 is the hosting network, we can provide the majority of the information requested, but we would ask you to confirm the postcode that you hold on file for the number(s).